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Ops Maturity Assessment

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AI Workflow Audit

Where is AI actually
changing how you work?

Most product orgs say they're using AI. Few have it embedded in the workflows that matter. This audit maps exactly where AI is working, where it's absent, and where the highest-leverage gaps are.

5 workflow areas
15 questions
~4 minutes
0 of 15 answered 0%
Workflow 01 / 05
Discovery & customer research
How customer signals get captured, synthesized, and turned into product decisions.
When your team synthesizes customer feedback — interviews, support tickets, NPS responses — how much of that work involves AI?
Do you have any automated workflow that categorizes or scores customer calls, tickets, or feedback before a human reviews it?
How quickly can your team answer the question: "What are the top three themes in customer feedback this month?"
Workflow 02 / 05
Planning & prioritization
How the team decides what to build next and how planning cycles actually run.
During quarterly planning, does AI play any role in analyzing capacity, surfacing tradeoffs, or stress-testing the plan?
When a PM makes a prioritization decision, is there any AI-assisted framework or scoring model backing that decision?
When priorities shift mid-cycle, how does your team assess the downstream impact?
Workflow 03 / 05
Spec & documentation
How product specs, PRDs, and documentation get written, reviewed, and maintained.
When a PM writes a PRD or product spec, how does AI factor into that process?
Is there any automated review that checks a spec for missing risks, open questions, dependencies, or acceptance criteria before it goes to engineering?
After a feature ships, how is documentation — release notes, internal wikis, customer-facing content — kept current?
Workflow 04 / 05
Reporting & visibility
How leadership gets visibility into what's shipping, what's at risk, and what's blocked.
How does your team produce executive-level updates on product progress — what's shipping, what's at risk, what's blocked?
When a project is running late or at risk, how does leadership find out?
How much time does your team spend per week on reporting, status updates, and keeping stakeholders informed?
Workflow 05 / 05
Cross-functional communication
How product context flows to engineering, design, sales, and customer success.
When something ships, how does product communicate what's changed to engineering, CS, and sales?
When a customer-facing team (CS, sales, support) needs context on a product decision or recent change, how do they get it?
After a retrospective or planning session, how do action items and decisions get documented and followed up on?
Get your audit results
You'll see a workflow-by-workflow breakdown, your adoption state, and specific recommendations for each gap — not generic advice, but concrete workflow changes with before/after context.
Please answer all 15 questions before submitting.
Audit complete
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Adoption by workflow area
Specific recommendations

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